Colee.one merchandise and select product orders are made to order through third-party print-on-demand and fulfillment partners. Because items are produced after purchase, production and shipping timelines are estimates, not guarantees, unless a guaranteed delivery date is expressly stated at checkout.

Production Time

Most merchandise items are made to order. Production usually takes 4 to 7 business days before shipping based on current public supplier guidance. Production time is separate from shipping time. Product-specific timing may vary. Production may take longer during high-volume periods, holidays, supplier delays, inventory issues, customs delays, or other circumstances outside our direct control.

Shipping Time

After production is complete, shipping time depends on the destination, selected shipping method, carrier performance, customs processing, holidays, weather, and other shipping conditions. Some products may ship from international fulfillment facilities. Tracking information will be provided when available.

Delivery Estimates

Delivery dates shown on the site, at checkout, in tracking, or in order updates are estimates only unless expressly stated as guaranteed. We are not responsible for carrier delays, customs delays, incorrect addresses, failed delivery attempts, unclaimed packages, or delays caused by events outside our control.

If we learn that an order cannot ship within a stated or legally applicable timeframe, we will provide an updated estimate and the choices required by applicable law, which may include consenting to the delay or canceling the unshipped item for a prompt refund.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after an order is placed because production and fulfillment may begin quickly.

Customs, Duties, and Import Fees

Some products may ship from international fulfillment facilities. Customers are responsible for any customs fees, import duties, local taxes, brokerage fees, or other charges required by their country, state, province, carrier, or local authority unless those amounts are expressly collected at checkout.

Taxes

Sales tax, local tax, VAT, or similar charges may be calculated and collected at checkout where required by law or by the ecommerce platform. Customers are responsible for any taxes, duties, or fees not collected at checkout.

Made-to-Order Return Policy

Because most merchandise items are custom-made after purchase, we generally cannot accept returns or exchanges for buyer’s remorse, wrong size selection, incorrect address entry, accidental orders, color expectations, or customer ordering mistakes.

Damaged, Defective, Missing, or Fulfillment-Error Orders

If an item arrives damaged, defective, missing, or with a fulfillment-related print error, contact us within 30 days of delivery with your order number, a description of the issue, and clear photos showing the problem. For missing orders, contact us within 30 days after the estimated delivery date.

If the issue is confirmed to be a fulfillment error, damaged product, missing product, or supplier-caused print error, we may offer a replacement, reshipment, refund, or other resolution depending on the situation and supplier approval.

Size and Color Variations

Product photos, mockups, and size charts are provided for reference. Slight differences in color, placement, texture, sizing, print alignment, and appearance may occur due to screen settings, manufacturing methods, garment construction, fabric type, and print-on-demand production. These normal variations are not considered defects.

Lost, Returned, or Undeliverable Packages

If tracking shows a package was lost, returned to sender, or undeliverable, contact us so we can review the order with the fulfillment partner and carrier. Resolution options depend on the tracking status, shipping address, carrier findings, supplier policy, and whether the issue was caused by customer address error, carrier error, or fulfillment error.

Contact

For shipping, return, replacement, or order issues, contact carelesscastlemgmt@colee.one.

For general Colee.one business inquiries, contact mgmt@colee.one.

Shipping & Returns