Privacy Policy

We may collect information you provide directly, including your name, email address, phone number, social media handle, company or artist name, event details, project details, billing details, shipping details, order information, messages, files, and any other information you choose to submit through forms, email, checkout, booking inquiries, or other communications.

The contact form currently collects your name, email address, project type, optional subject, and message. The Careless Castle booking inquiry form may collect your name, email address, and request details.

We may also collect limited technical information automatically when you visit the site, including IP address, browser type, device type, pages viewed, referring pages, approximate location, interaction data, analytics data, local storage data, logs, and similar information used to operate, secure, and improve the site.

We may use information to respond to inquiries, provide quotes, manage bookings, deliver media services, process product orders, coordinate fulfillment, provide customer support, send order updates, improve the site, prevent fraud or abuse, maintain business records, comply with legal obligations, and communicate with you about Colee.one, Careless Castle, merchandise, services, or related projects.

Inquiry responses are separate from marketing opt-in. Submitting a contact form, booking inquiry, or support request does not by itself enroll you in marketing emails.

If you submit a contact form or email us, we use the information you provide to review your message and respond. Do not submit sensitive personal information through the contact form unless necessary for your request.

Contact and booking inquiry emails are currently routed through Resend and delivered to Colee.one management addresses. Email providers may process message content and related technical information as needed to deliver, secure, and troubleshoot those messages.

If you purchase merchandise, prints, or other products, order and shipping information may be processed by third-party ecommerce, payment, print-on-demand, shipping, analytics, or fulfillment providers. These providers may collect or process information as needed to complete the transaction, manufacture products, ship orders, process payments, detect fraud, provide tracking, or support the order.

The current merchandise cart uses Shopify-related checkout functionality and may store cart details in your browser local storage so the cart can function. The site also links to Darkroom for fine-art print purchases. Merchandise fulfillment may involve print-on-demand or fulfillment partners, including our print-on-demand production partner where applicable.

Payment information is processed by third-party payment processors or ecommerce platforms. Colee.one does not intend to directly store full payment card numbers on its own servers.

The site may use cookies, analytics tools, pixels, logs, local storage, or similar technologies to operate the site, understand traffic, improve performance, measure campaigns, prevent fraud, and improve user experience. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

The site uses Vercel for hosting, performance monitoring, and analytics; Resend for contact and booking email delivery; Shopify-related cart and checkout functionality for merchandise; Darkroom for fine-art print purchases; and third-party media or social platforms where content is embedded or linked. The merchandise cart may use browser local storage so cart identifiers and cart contents can function between page views.

Colee.one does not currently use a newsletter signup form or dedicated advertising-pixel consent interface on the public site. If analytics, advertising, marketing, or consent practices materially change, this policy will be updated before or when the change is introduced, as required.

If targeted advertising, sale, or sharing applies under an applicable privacy law, required notices and opt-out methods will be provided where legally required.

If you separately sign up for updates or otherwise lawfully opt in, we may send emails about Colee.one, Careless Castle, merchandise, services, events, or related projects. You can unsubscribe using the instructions in those emails or by contacting us.

If Colee.one sends commercial marketing emails, those messages will identify the sender, include a valid physical postal address, provide a clear unsubscribe method, and honor opt-out requests as required by applicable law. A valid USPS post office box or qualifying commercial mailbox may be used where permitted; a residential address does not need to be published on this website.

We may still send non-marketing messages related to orders, shipping, support, security, policy updates, or transactions.

We may share information with service providers and partners who help operate the site, process orders, fulfill merchandise, host the website, analyze traffic, send emails, manage forms, process payments, ship products, provide customer support, or perform related business functions.

Current service providers include Vercel for hosting, analytics, and performance insights; Resend for email delivery; Shopify-related cart and checkout functionality; Darkroom for print-shop purchases; our print-on-demand production and fulfillment partners where applicable; and embedded or linked platforms such as Spotify and social media services.

We may also share information if required by law, to protect rights or safety, to prevent fraud or abuse, to respond to lawful requests, to enforce our terms, or as part of a business transfer or reorganization.

We do not currently sell personal information for money. If we use analytics, advertising pixels, retargeting, or similar tools, those tools may be considered a sale, sharing, targeted advertising, or cross-context behavioral advertising under some privacy laws.

If legally required, we will provide applicable privacy choices or other opt-out methods. Colee.one does not currently use a dedicated advertising opt-out control on the public site.

Depending on where you live, whether an applicable privacy law covers Colee.one, and the nature of the processing, you may have rights to request access, correction, deletion, portability, or other control over certain personal information. You may also have rights to opt out of certain processing, targeted advertising, sale, sharing, or profiling if those activities apply.

To make a privacy request, contact mgmt@colee.one. We may need to verify your identity before responding. We will respond as required by applicable law.

For privacy questions or requests, contact mgmt@colee.one.

For order or fulfillment questions, contact carelesscastlemgmt@colee.one.